CASE 4
Car rental company
From missed calls and slow quoting to more booked jobs (AI intake + scheduling + payment link)
The business depended on calls and WhatsApp. During busy hours:
- Calls were missed.
- Quotes were delayed.
- Customers went to competitors if they waited.
Objective
Increase booked jobs without hiring more staff and reduce owner dependence.
What we identified in the first Bottleneck Check
The bottleneck wasn't demand. It was:
- Missed-call leakage
- Slow quote-to-booking process
- No consistent follow-up
What we implemented:
1) AI sales assistant (WhatsApp + site)
- Captures car model, issue, urgency, location, preferred time
- Answers common questions instantly
2) Booking + reminders
- Slot offering + confirmation
- Automated reminders
3) Payment link / deposit (when applicable)
- Reduced cancellations and last-minute drop-offs
Before working with us
- Missed calls14%
- Median time to confirmed booking6h 40m
- Quote-to-booking conversion21%
- Calendar occupancy58%
- Owner admin time18h/week
After
- Missed calls captured into WhatsApp flow90% recovered
- Median time to confirmed booking38 minutes
- Quote-to-booking conversion33%
- Calendar occupancy77%
- Owner admin time7h/week